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ServiceCAM drives Transparency

Video your way into more profitable customer interactions and communicate with them on a channel of their choice  

$440,000 pa is the average revenue for our franchise customers via ServiceCAM quotes

* Based on analytics from 75K, plus videos.

THE SERVICECAM EXPERIENCE

ServiceCAM videos are embedded into your personalised landing pages. Videos are streamed using world leading adaptive bitrate technology, so your customers always have a premium viewing experience.

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IT’S THE MESSAGE THAT MATTERS

The ServiceCAM app does all the heavy lifting and the UX makes recording, adding voiceovers, and sending the videos to the Service Advisors dashboard super quick and easy.

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DEVELOPED FOR TECHNICIANS

ServiceCAM is as easy to use as any mobile phone video app. Simplicity is the key to winning technicians' participation, so we kept functionality of the app to a “must have” specification. 

 

The Technician opens the app and enters their unique PIN before recording issues under the bonnet, pressing PAUSE, records issues at half hoist height pressing PAUSE, then full hoist height and clicks SAVE.  The app stitches the clips together in a nano second and the click SEND to forward to the Service Advisors dashboard  

VOICEOVER FOR TECHNICIANS NOT KEEN ON RECORDING SERVICE VIDEOS

Voiceover is our solution for those dealerships who struggle to convince technicians to record videos - either due to a lack of confidence or language issues.

 

The Technicians records the video without audio, clicks SAVE and sending a notification to the Service Advisor that a video is ready for them to record the voiceover outlining the repair issues found during a VHC. They preview the video then record a voiceover informing the customer of the recommended repairs before uploading to the dashboard for sending to the customer.

FIND TIME – LOSE STRESS

A key requirement for ROI is increasing efficiencies. Probably the least efficient time in a Service Advisors day is contacting customers, explaining mechanical issues and waiting for a decision.  

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MORE PRODUCTIVE DAYS 

With ServiceCAM video the customer can view and share it with partners or family, make a decision and contact their Service Advisor with a decision saving hours of phone time every day. 

 

The video delivers the bad news and does the upselling which leads to less stress on your Service Advisors and probably less employee churn. 

SUCCESS IS JUST CLICKS AWAY 

Once the Service Advisor reviews the videos on their dashboard the click SEND, that’s it.  

 

Customers respond by clicking ACCEPT QUOTE, or CLICK-to-CALL or CLICK-TO-CHAT. That’s time saving at its optimum.  

 

Once a quote is accepted an automated SMS is sent to the customer confirming the amount of the accepted quote. 

Many repair shops — particularly at dealerships — have started sharing photos and videos of potential problems with customers, kind of like a telehealth appointment for their car.  This service increases the average repair cost by $260.

 

Skyler Chadwick, Director of Product Consulting at Cox Automotive - the world's largest automotive services organisation. Published on CNBC JUL, 25, 2023

Find Out More

Learn how we can improve your customer engagement and satisfaction, and provide you with the analytics you need to measure success, monitor performances and other critical data.

Get in touch with us today.

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