INCENTIVISE YOUR TOP SALESPEOPLE -
YOUR TECHNICIANS
Attract and retain technicians with a dollar percentage of their accepted recommended repairs, while providing the transparency customers seek
78%
Increase in labour sales
134%
Increase in parts sold
17%
Increase in tech effective labour rates
50%
Decrease in dwell time
21%
Increase in monthly labour hours billed
Decisiv.com, a major US trucking SRM serving 74,000 fleet and asset managers, published the above statistics when service departments use videos to provide customers with visual clarity.
Please text us to receive the full case studies.
Many repair shops — particularly at dealerships — have started sharing photos and videos of potential problems with customers, kind of like a telehealth appointment for their car. This service increases the average repair cost by USD$260.
Skyler Chadwick, Director of Product Consulting at Cox Automotive - the world's largest automotive services organisation. Published on CNBC JUL, 25, 2023
Key Features
Integration
Our API’s allow integration with most of the major eVHC providers, which will enable ServiceCAM to seamlessly fit in with your current workshop systems and processes.
Branding
Customisable SMS and email templates, editable branded landing pages, and links to review platforms important to your business.
Hierarchical Structure
Full oversight available for large dealership and franchise groups, or for franchisees/service centre owners with multiple locations.
Fits all Sizes
RO's can be added individually, uploaded via a CSV file or using our API with service managers oversight of all technicians and service advisors activities.
Technician Friendly
Unique unlock PIN for each technician. Super easy video recording with pause-delete last segments, and ability to record multiple service videos simultaneously with a single device.
Quotes
Use our internal quoting system with predictive itemised parts/labour feature, or add a PDF, Quote link, or use API. Or select Callback option to discuss quote with customer. All quotes saved to local folder.
Notifications
Keep up to speed with real-time notifications covering; SMS delivery, videos watched, accepted quotes and Chats opened.
Analytics
Every metric is covered so you know who is performing and who needs a hand to improve.
Out of Cycle Servicing
If customers pass on any recommended repairs, schedule and resend them their original video at a later date to remind them of the issues. A set & forget strategy with a powerful message to re engage with the customer.
Voiceovers
Automate audio mute for non English speaking technicians allowing Service Advisors to record the voiceover at their desk.
