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Insider info and advice for the automotive service industry, covering everything from streamlining operations to keeping customers happy and growing your business.
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Unlocking Efficiency: The Impact of Reducing Stress for Service Advisors
How Supporting Service Advisors Enhances Organisational PerformanceÂ
2 days ago5 min read
Transforming the Commercial Truck Industry with Engaging Video Content
In today’s digital age, all you need is a smartphone and an industry-specific app to produce compelling videos that boost customer...
Jan 222 min read
Enhancing Truck Dealership Success Through Video Communication Â
Find out how video can revolutionize the way truck dealerships operate
Dec 5, 20242 min read
Upselling Parts & Labour
Upselling parts and labour in the context of automotive service departments and workshops involves persuading customers to agree to...
Aug 6, 20242 min read
Alpha ID's vs Mobile Numbers
When comparing Alphanumeric Sender IDs and mobile numbers for SMS messaging, each option has distinct advantages depending on your goals...
Jul 30, 20242 min read
Automotive Video Technology
Video technology in automotive service departments and workshops is becoming increasingly integral to enhancing customer engagement,...
Jul 23, 20242 min read
Onshore vs Offshore Service Video Software Vendors Â
Choosing between local onshore software vendors and offshore vendors can be a significant decision for businesses, especially in sectors...
Jul 17, 20243 min read
Navigating Headwinds: Challenges Facing Automotive Dealerships and Service Centres in 2024
Introduction: As we move into 2024, the automotive industry in Australia and New Zealand is confronted with a series of headwinds that...
Jan 31, 20243 min read
The impact of EVs on Service Centres
Electric cars are expected to have a significant impact on traditional car service centers. As these cars use completely different...
Jul 5, 20232 min read
Should Auto Repair Businesses Offer BNPL Services?
In today's fast-paced world, consumers want convenience and flexibility when it comes to making payments. Buy now, pay later (BNPL)...
Jun 28, 20232 min read
How Word of Mouth Marketing Can Benefit Your Auto Repair Business
As a car dealership, auto repair workshop, or mechanic, driving sales and increasing your customer base are top priorities. While you may...
Jun 14, 20233 min read
Why Customer Service Phone Calls Are So Frustrating for Service Advisors
As a car dealership or auto repair workshop, you know that customer service is a crucial aspect of your business. You strive to provide...
May 31, 20232 min read
The Importance of Customer Reviews for Car Dealerships, Auto Repair Workshops, and Mechanics
In the automotive industry, reputation is everything. With the prevalence of the internet and social media, customer reviews have become...
May 24, 20232 min read
Car Dealer Servicing Vs Independent Workshops
As car owners, we all need to service our vehicles at some point. However, one question that keeps popping up is whether to opt for a car...
May 17, 20233 min read
The Art of Upselling Parts and Labor: Tips for Car Service Advisors
As a dealership or auto repair shop, your aim is to provide your customers with quality service and earn their trust. But at the same...
May 10, 20233 min read
Why Auto Workshops Lose Customers and How to Prevent It
Auto workshops are the backbone of the automobile industry. These workshops cater to thousands of customers every year, offering them a...
Apr 27, 20232 min read
The Trust Issues Between Car Owners and Mechanics: Exploring the Reasons Why
When it comes to having your car repaired or maintained, a lot of trust has to be given to the mechanic. You entrust your car to them,...
Apr 20, 20233 min read
Why Customer Service Videos are Essential for Your Business Success
As businesses grow, so does the demand for excellent customer service. Customers are increasingly looking for an excellent experience...
Apr 11, 20232 min read
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