Upselling Parts & Labour
Upselling parts and labour in the context of automotive service departments and workshops involves persuading customers to agree to...
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Welcome to the ServiceCAM Blog
Insider info and advice for the automotive service industry, covering everything from streamlining operations to keeping customers happy and growing your business.
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- Jul 30
- 2 min
Alpha ID's vs Mobile Numbers
When comparing Alphanumeric Sender IDs and mobile numbers for SMS messaging, each option has distinct advantages depending on your goals...
- Jul 23
- 2 min
Automotive Video Technology
Video technology in automotive service departments and workshops is becoming increasingly integral to enhancing customer engagement,...
- Jul 17
- 3 min
Onshore vs Offshore Service Video Software Vendors
Choosing between local onshore software vendors and offshore vendors can be a significant decision for businesses, especially in sectors...
- Jan 31
- 3 min
Navigating Headwinds: Challenges Facing Automotive Dealerships and Service Centres in 2024
Introduction: As we move into 2024, the automotive industry in Australia and New Zealand is confronted with a series of headwinds that...
- Jul 5, 2023
- 2 min
The impact of EVs on Service Centres
Electric cars are expected to have a significant impact on traditional car service centers. As these cars use completely different...
- Jun 28, 2023
- 2 min
Should Auto Repair Businesses Offer BNPL Services?
In today's fast-paced world, consumers want convenience and flexibility when it comes to making payments. Buy now, pay later (BNPL)...
- Jun 14, 2023
- 3 min
How Word of Mouth Marketing Can Benefit Your Auto Repair Business
As a car dealership, auto repair workshop, or mechanic, driving sales and increasing your customer base are top priorities. While you may...
- May 31, 2023
- 2 min
Why Customer Service Phone Calls Are So Frustrating for Service Advisors
As a car dealership or auto repair workshop, you know that customer service is a crucial aspect of your business. You strive to provide...
- May 24, 2023
- 2 min
The Importance of Customer Reviews for Car Dealerships, Auto Repair Workshops, and Mechanics
In the automotive industry, reputation is everything. With the prevalence of the internet and social media, customer reviews have become...
- May 17, 2023
- 3 min
Car Dealer Servicing Vs Independent Workshops
As car owners, we all need to service our vehicles at some point. However, one question that keeps popping up is whether to opt for a car...
- May 10, 2023
- 3 min
The Art of Upselling Parts and Labor: Tips for Car Service Advisors
As a dealership or auto repair shop, your aim is to provide your customers with quality service and earn their trust. But at the same...
- Apr 27, 2023
- 2 min
Why Auto Workshops Lose Customers and How to Prevent It
Auto workshops are the backbone of the automobile industry. These workshops cater to thousands of customers every year, offering them a...
- Apr 20, 2023
- 3 min
The Trust Issues Between Car Owners and Mechanics: Exploring the Reasons Why
When it comes to having your car repaired or maintained, a lot of trust has to be given to the mechanic. You entrust your car to them,...
- Apr 11, 2023
- 2 min
Why Customer Service Videos are Essential for Your Business Success
As businesses grow, so does the demand for excellent customer service. Customers are increasingly looking for an excellent experience...
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