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Navigating Headwinds: Challenges Facing Automotive Dealerships and Service Centres in 2024


As we move into 2024, the automotive industry in Australia and New Zealand is confronted with a series of headwinds that are shaping the landscape for dealerships and service centres. These challenges range from economic uncertainties to shifting consumer preferences and technological disruptions. In this blog post, we'll delve into the key headwinds impacting the automotive sector down under.

  1. Economic Uncertainties:

Both Australia and New Zealand are grappling with economic uncertainties that have a direct impact on consumer spending habits. Fluctuating currency values, inflation concerns, and global economic trends can influence the purchasing power of individuals. This, in turn, affects decisions related to buying new vehicles or investing in maintenance services. Dealerships and service centres must navigate these uncertainties by adopting strategic pricing models and flexible financial solutions to cater to a potentially more cautious consumer base.

  1. Supply Chain Disruptions:

The global supply chain disruptions witnessed in recent years have not spared the automotive industry in Australia and New Zealand. Issues such as semiconductor shortages, delayed shipments, and production slowdowns can result in a scarcity of new vehicles and essential spare parts. This creates challenges for dealerships and service centres in meeting customer demands promptly. Establishing resilient supply chain strategies and fostering partnerships with reliable suppliers will be crucial in overcoming these hurdles.

  1. Rise of Electric Vehicles (EVs):

The automotive landscape is undergoing a transformative shift with the rising popularity of electric vehicles. While this presents opportunities for dealerships to diversify their offerings, it also poses challenges for traditional service centres accustomed to internal combustion engines. Training technicians for EV maintenance, investing in charging infrastructure, and addressing customer concerns about range anxiety are hurdles that dealerships and service centres need to tackle as electric vehicles become more prevalent on Australian and New Zealand roads. And given the need for more regular tyre replacement on EV's, dealerships and service centres need to be mindful of not losing out service business to tyre retailers, many of whom now offer full vehicle servicing too.

  1. Digital Transformation:

The digital era is reshaping consumer expectations, and the automotive industry is no exception. Customers now seek seamless online experiences, from browsing and purchasing vehicles to scheduling service appointments and requiring transparency through video for their service needs.. Dealerships and service centres that fail to embrace digital transformation may find themselves falling behind competitors. Adopting online platforms for sales, service bookings, and digital video and customer engagement tools, becomes imperative to stay relevant in this rapidly evolving landscape.

  1. Changing Consumer Behaviour:

Shifting demographics and evolving consumer preferences are altering the way people approach vehicle ownership and maintenance. Shared mobility solutions, ride-sharing services, and the rise of subscription models are impacting traditional dealership models in cities. Service centres need to adapt by diversifying their service offerings, exploring subscription-based maintenance plans, and staying attuned to the changing needs of the modern consumer.


In the face of these headwinds, the automotive industry in Australia and New Zealand must adapt and innovate to thrive in 2024 and beyond. Dealerships and service centres that strategically navigate economic uncertainties, embrace digital transformations, and proactively address the challenges posed by electric vehicles will not only weather the storm but emerge as leaders in a rapidly evolving market. By staying agile and responsive to the changing automotive landscape, these businesses can turn challenges into opportunities and provide a resilient foundation for the future.

An automotive service technician using the ServiceCAM app to capture a service video for customer
AutoForce Digital ServiceCAM

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