RESPONSE RATES TO A BUSINESS TEXT CAN BY AS HIGH AS 45%
Text messages use push notifications, so your customers are alerted immediately. They can respond asynchronously at their convenience, and you receive and respond at speed to win business from competitors.
OPEN RATES AT 98%
Calling customers is a pain and not efficient. They may pick up or they might be too busy to talk but sending a text is going to get a response 98% of the time. How much time will that save you and your team holding for an answer or a pickup?
Unlike phone calls, texting is quick and concise. if you want to contact a customer about repairs or send a quote you can send it and get on with other business.
The “conversation is always open” even when your customer is offline.
AVOID CONFUSION WITHIN YOUR TEAM
Who said what and when? Assign conversations to members of your team AND preserve the entire thread of the conversation for later.
The ALL inbox allows easy follow up by any team member. Try that with a phone call!
TIME SAVING FEATURES
Use editable templates, scheduling and default review requests to free up time. Request customer reviews with a single click.
68% OF SERVICE CUSTOMERS PREFER TEXT
In a major survey of service customers across 6,000 customers DriveSure found 68% preferred text as their communication channel.
Use texting, get responses and save time by simply using the channel your customers want to be on.
TWO-WAY TEXTING MEETS NEEDS
Texting is asynchronous. In short, that means both parties don’t need to be present for the conversation to continue. Your customer can send a message and then go about their day while waiting for a response. They control the cadence of the conversation.
This also benefits your customer service team. Instead of spending all their time on one call, agents can manage up to 8 conversations in the time it would take for one call.
Easy to monitor and assign messages to team members giving managers oversight at a glance.
Send SMS campaigns to customers who have opted-in.
Quickly create and save templates for repetitive outbound messages.
Now all your team can send a templated request in a few seconds.