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LEVERAGE END TO END CUSTOMER COMMUNICATIONS

Communicate with customers on the channel of their choice to increase sales and service conversions, reduce No Shows, and allow your Advisors to hold multiple concise conversations with customers simultaneously 

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Easy to monitor and assign messages to team members with managerial oversight 

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Quickly create and save templates for repetitive outbound messages

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Reduce No Shows by sending booking reminders using your Alpha ID with responses directly to your SMS inbox

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Send SMS campaigns to customers who have opted-in.

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Save your team valuable time and communicate on a channel your customers prefer

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'Just 3 No-Shows per week reduce your bottom line by $50,000 per year'.  An investment of under $200 per month will help you dramatically reduce no-shows at your dealership
(Source: Pitcher Partners)

STOP YOUR NO SHOW LEAKAGE

A HotDoc style solution as used by 12m Australians. Send links to branded landing pages to garner responses back into your SMS dashboard for test drives, service reminders, surveys and much more.

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SAVE 20% PHONE TIME

Phone calls are 1:1 which limits productivity. Handle unlimited customer conversations

simultaneously with SMS. Use templates to start or continue conversations and leverage scheduling to deliver marketing, sales and service messages at scale.

FIND TIME – LOSE STRESS

SMS allows your Service Advisors to hold multiple concise conversations simultaneously on the channel they - and your customers prefer. This allows them to keep customers up to date, creating efficiencies, and reducing stress for your Advisors.

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All Inbox

Easy to monitor and assign messages to team members giving managers oversight at a glance.

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Alpha ID's Build Trust & Open Rates

All outbound one way messages are sent using your own Alpha Tag which have a 80% higher open rate than random mobile numbers.

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Templates

Quickly create and save templates for repetitive outbound messages.

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Campaigns

Send SMS campaigns to customers who have opted-in using your Alpha ID 

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Video Library

Send video links for any videos created via ServiceCAM or SalesCAM to customers or leads. Use bespoke or templated messages across all departments.

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Booking Confirmations

Reduce no shows by sending booking confirmation reminders using your own Alpha Tag with customer replies via a branded reply landing page link, that come directly to your SMS Inbox.

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Text to Pay

Send secure payment links over SMS using your Alpha ID to ensure a higher open rate for collecting vehicle deposits or service payments. 

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Review Requests

Now all your team can send a templated request in a few seconds.

Analytics for every metric so you know who is performing and who needs a hand to improve

Analytics

Every metric is covered so you know who is performing and who needs a hand to improve.

Key Features

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Find Out More

Learn how we can improve your customer engagement and satisfaction, and provide you with the analytics you need to measure success, monitor performances and other critical data.

Get in touch with us today.

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