LEVERAGE END TO END CUSTOMER COMMUNICATIONS
Communicate with customers on the channel of their choice to increase sales and service conversions, reduce No Shows, and allow your Advisors to hold multiple concise conversations with customers simultaneously
Easy to monitor and assign messages to team members with managerial oversight
Reduce No Shows by sending booking reminders using your Alpha ID with responses directly to your SMS inbox
Over 20 Hours Per Month Saved Using SMS
Based on a service advisor handling 15 RO's per day requiring a 5 minute phone call
195 Fewer Outbound Calls to Customers Per Month
ServiceCAM videos sent with a quote receive an average acceptance rate of 65%
Send SMS Campaigns to customers who have opted-in.
'Just 3 No-Shows per week reduce your bottom line by $50,000 per year'. An investment of under $200 per month will help you dramatically reduce no-shows at your dealership
(Source: Pitcher Partners)
STOP YOUR NO SHOW LEAKAGE
A HotDoc style solution as used by 12m Australians. Send links to branded landing pages to garner responses back into your SMS dashboard for test drives, service reminders, surveys and much more.
SAVE 20% PHONE TIME
Phone calls are 1:1 which limits productivity. Handle unlimited customer conversations
simultaneously with SMS. Use templates to start or continue conversations and leverage scheduling to deliver marketing, sales and service messages at scale.
FIND TIME – LOSE STRESS
SMS allows your Service Advisors to hold multiple concise conversations simultaneously on the channel they - and your customers prefer. This allows them to keep customers up to date, creating efficiencies, and reducing stress for your Advisors.
All Inbox
Easy to monitor and assign messages to team members giving managers oversight at a glance.
Alpha ID's Build Trust & Open Rates
All outbound one way messages are sent using your own Alpha Tag which have a 80% higher open rate than random mobile numbers.
Templates
Quickly create and save templates for repetitive outbound messages.
Campaigns
Send SMS campaigns to customers who have opted-in using your Alpha ID
Video Library
Send video links for any videos created via ServiceCAM or SalesCAM to customers or leads. Use bespoke or templated messages across all departments.
Booking Confirmations
Reduce no shows by sending booking confirmation reminders using your own Alpha Tag with customer replies via a branded reply landing page link, that come directly to your SMS Inbox.
Text to Pay
Send secure payment links over SMS using your Alpha ID to ensure a higher open rate for collecting vehicle deposits or service payments.
Review Requests
Now all your team can send a templated request in a few seconds.
Analytics
Every metric is covered so you know who is performing and who needs a hand to improve.
Key Features
