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Text Drives
Revenue

Send tailored messages that turn into customer sales in minutes

Businesses have lowered team labour by up to 25% by switching from phone calls to SMS conversations for small tasks.
(heymarket.com)

RESPONSE RATES TO A BUSINESS TEXT CAN BY AS HIGH AS 45% 

Text messages use push notifications, so your customers are alerted immediately. They can respond asynchronously at their convenience, and you receive and respond at speed to win business from competitors.

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OPEN RATES AT 98%

Calling customers is a pain and not efficient. They may pick up or they might be too busy to talk but sending a text is going to get a response 98% of the time. How much time will that save you and your team holding for an answer or a pickup? 

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ALWAYS ON

Unlike phone calls, texting is quick and concise. if you want to contact a customer about repairs or send a quote you can send it and get on with other business.

 

The “conversation is always open” even when your customer is offline.  

AVOID CONFUSION WITHIN YOUR TEAM 

Who said what and when? Assign conversations to members of your team AND preserve the entire thread of the conversation for later. 

 

The ALL inbox allows easy follow up by any team member. Try that with a phone call! 

TIME SAVING FEATURES

Use editable templates, scheduling and default review requests to free up time. Request customer reviews with a single click.

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68% OF SERVICE CUSTOMERS PREFER TEXT 

In a major survey of service customers across 6,000 customers DriveSure found 68% preferred text as their communication channel.

 

Use texting, get responses and save time by simply using the channel your customers want to be on.  

TWO-WAY TEXTING MEETS NEEDS 

Texting is asynchronous. In short, that means both parties don’t need to be present for the conversation to continue. Your customer can send a message and then go about their day while waiting for a response. They control the cadence of the conversation. 

 

This also benefits your customer service team. Instead of spending all their time on one call, agents can manage up to 8 conversations in the time it would take for one call. 

Key Features

Inbox for all SMS Messages

All Inbox

Easy to monitor and assign messages to team members giving managers oversight at a glance.

SMS Campaigns

Campaigns

Send SMS campaigns to customers who have opted-in.

SMS Templates

Templates

Quickly create and save templates for repetitive outbound messages.

Review Requests

Review Requests

Now all your team can send a templated request in a few seconds.

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Video Library

Retrieve video links for any videos created via ServiceCAM or SalesCAM and send them to customers or leads. Use bespoke or templated messages across all departments.

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Alpha Tags

All outbound one way messages are sent using your own Alpha Tag i.e. NewCityBMW. Alpha Tags have a 80% higher open rate than random mobile numbers due to trust value which dramatically impacts messages and campaigns 

Find Out More

Learn how we can improve your customer engagement and satisfaction, and provide you with the analytics you need to measure success, monitor performances and other critical data.

Get in touch with us today.

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