SERVICECAM VIDEOS
By following our processes to implement ServiceCAM, you will see measurable improvements in five key metrics. Decisiv.com, a major US trucking SRM serving 74,000 fleet and asset managers, published the following statistics when service departments use videos to provide customers with visual clarity.
78%
Increase in labour sales
134%
Increase in parts sold
17%
Increase in tech effective labour rates
50%
Decrease in dwell time
21%
Increase in monthly labour hours billed
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INCREASE THE BOTTOM LINE
Increasing billable hours per RO will result in higher revenues without raising the total number of service customers or the hourly labour rate. Conducting more repairs while a truck is in the workshop, rather than in the parking area, will lead to more efficient workflows for mechanics.
INCENTIVISE MECHANICS
Mechanics can be recruited and retained by offering them a percentage of the additional sales generated through videos they record. Results that include videos typically yield higher values than those without. Providing compensation to mechanics for recording videos can address hesitancy around implementation and help service managers introduce quality control measures.
REDUCE STRESS ON SERVICE ADVISORS
Besides higher conversion rates of quotes, with a more streamlined process, service advisors can allocate their efforts to proactive customer outreach, ensuring timely updates and reducing bottlenecks. This holistic approach not only accelerates the workflow but also enhances overall service quality, making every step from diagnosis to delivery smoother for the entire team.
SMS CONVERSATIONS
SMS has revolutionized customer service in the fleet and service industry, becoming customers' preferred channel. Busy fleet managers and owner-operators, often with phones on silent, appreciate concise SMS updates that avoid lengthy calls. Service teams can send streamlined messages to multiple clients at once, freeing time for complex tasks and cutting routine conversation minutes. This reduces phone time while enabling advisors to handle caseloads more efficiently and clearly.
SECURE PAYMENT LINKS
By integrating secure Nuvei payment links into the customer service and communication flow, service departments can offer a frictionless transaction experience. This expedites the final step in the repair process, which allows the driver to avoid waiting time in service reception and provides an added layer of convenience and transparency.
