The fix isn't asking customers to be more patient . It's giving them a way to skip the queue altogether
THE PROBLEM WITH "BUSINESS HOURS ONLY"
Customers heading to work (especially the self-employed) hate building their day around your opening hours. Every delay costs them money.
At the same time, your Service Advisors get slammed at both ends of the day. Peak-hour queues mean less time for the person in front of them, missed calls, rising stress, and eventually the mistakes and staff churn you never needed.
A fully contactless, end-to-end key handover experience built specifically for automotive service departments.
Powered by AutoForce Digital software and KeyNest’s proven Smart Locker hardware.
HERE'S HOW IT WORKS
1.
Home check-in Customers complete vehicle details, services requested and preferences before they leave the house
2.
Drop key, walk away
No queue. No waiting for a Service Advisor. Just a PIN-secured KeyNest locker and a two-minute stop
3.
Stay in the loop
Automatic SMS updates track the job from drop-off through to “ready for pickup”
4.
Pay, pick up, go
with payment sorted before they arrive to pick up their keys with 1% pre-approved Nuvei payment links
WHAT IT MEANS FOR YOUR DEALERSHIP
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Free up your Service Advisors during the busiest hours of the day.
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Capture upsell opportunities at home check-in, before the vehicle even reaches the workshop.
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Extend your effective hours without extending your roster.
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Reduce peak-hour pressure, mistakes and staff stress.
WHAT IT MEANS FOR YOUR CUSTOMERS
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No more building a workday around your service department's opening hours
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(24/7 KeyNest coming soon)
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No queueing, no waiting on hold
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Real-time visibility on their vehicle's status
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A payment experience that's already sorted by the time they arrive
ONE OFF HARDWARE COST
$2,799
(KeyNest Smart Locker with 25 year proven locker technology)
ONGOING SOFTWARE COST
$199 per month
(AutoForce Digital software connection package)
No long-term contract
No $3,000 per month kiosk fees!
KeyNest's Smart Locker technology has secured key handovers for 25 years across hospitality and property. AutoForce Digital brings a decade of experience embedded in car dealerships across ANZ. Together, we've built the first solution purpose-designed for the demands of automotive service departments - at a cost every dealership can afford.